Refund & Return Policy
Effective Date: March 2, 2026
Welcome to PrimeLink Networks. We are committed to delivering high-quality digital marketing services as well as IT products. This Refund & Return Policy explains your rights and obligations when purchasing our products or services. By using our Website or purchasing from us, you agree to the terms below.
1. Product & Service Availability
All products and services are subject to availability.
Prices are listed in USD and may change without prior notice.
We reserve the right to limit quantities, discontinue products or services, or refuse service at our discretion.
2. Orders and Payments
Customers are responsible for providing accurate billing and shipping information.
All payment methods must be valid and authorized.
PrimeLink Networks reserves the right to cancel or refuse any order due to suspected fraud, pricing errors, or product/service unavailability.
3. Delivery
Physical IT Products
Delivery times are estimates and may vary based on location, carrier, or customs.
Customers are responsible for ensuring correct shipping information.
Digital Services
Digital marketing, SEO, advertising campaigns, and consultancy services are delivered electronically via email or online platforms.
Delivery typically occurs within 1–7 business days unless otherwise specified.
4. Refunds & Returns
4.1 Physical IT Products
You may request a return within 30 days of delivery if:
The item was received damaged or defective
You received the wrong product
The item is unused and in its original packaging
To qualify:
The product must be in original condition
Proof of purchase (order confirmation or receipt) is required
Non-returnable items:
Opened software or digital product packages
Clearance or final sale items
Gift cards
Return Process:
Contact us within 48 hours of delivery if the item is damaged or incorrect
Provide your full name, order number, reason for return, and photos if applicable
Phone: +1 (407) 815-4343
Return Shipping:
Customers are responsible for shipping costs unless the return is due to our error
Use a trackable shipping service; we are not responsible for lost returns
Refund Processing:
Approved refunds are issued to the original payment method within 5–10 business days
Shipping fees are non-refundable unless the return is our error
Exchanges:
Only available for defective, damaged, or incorrectly shipped items
4.2 Digital Services
Our services include digital marketing campaigns, SEO packages, paid advertising, social media management, website development, and consultancy.
30-Day Money-Back Guarantee (New Services Only):
Refund requests must be submitted within 30 days of purchase
Refund eligibility depends on the amount of work completed
Substantial work already performed may result in partial refunds
Refunds may take up to 30 business days to process
Service-Specific Policies:
SEO & Marketing Packages:
No full refunds once keyword research, website audits, or campaigns have begun
Cancellation before work begins may qualify for partial refund after administrative fees
Monthly retainers are non-refundable once the work cycle has started
Paid Advertising Services (Google Ads, Social Media Ads):
Management fees are non-refundable once campaigns are set up
Third-party ad budgets are non-refundable
Partial refunds may be considered if cancellation occurs before campaign launch
Consultancy Services:
Non-refundable once a session has been conducted
Rescheduling allowed if requested 24 hours in advance
Missed sessions without notice are non-refundable
Non-Delivery or Technical Issues:
Notify support within 30 days if updates, deliverables, or reports are not received
We will attempt to resolve issues within 72 hours
Full refund or replacement service may be provided if unresolved
Service Not-As-Described:
Written notice with clear evidence required within 30 days
Refunds not granted for unrealistic expectations beyond agreed scope
Chargebacks & Payment Disputes:
Contact us before initiating disputes
Unauthorized chargebacks may result in account suspension or legal action
5. Order Cancellations
Physical product orders can be canceled within 12 hours of purchase if not yet processed or shipped
Digital service cancellations may be requested before work begins; partial refund may apply
6. Limitation of Liability
PrimeLink Networks is not liable for indirect, incidental, or consequential damages
Total liability is limited to the amount paid for the product or service in question
7. Children Policy
Services are intended for individuals 18 years or older
We do not knowingly collect personal information from children under 13
8. Governing Law
These terms are governed by the laws of Florida, United States
Disputes will be resolved in the courts located in Florida
9. Contact Information
PrimeLink Networks
📍 7862 West Irlo, Bronson Memorial Hwy, #102, Kissimmee, Florida, USA
📞 Phone: +1 (407) 815-4343
📧 Email: contact@primelinknetworks.net